Contact Us
Get in Touch
Have a question, concern, or just want to say hello? We'd love to hear from you! Our customer support team is here to help make your shopping experience exceptional.
📧 Email Us
For the fastest response, email us at:
support@aurumgarden.com
We aim to respond to all inquiries within 24-48 hours during business days (Monday - Friday).
💬 What Can We Help You With?
Our team can assist you with:
- ✓ Order status and tracking
- ✓ Product questions and recommendations
- ✓ Returns and refunds
- ✓ Payment and billing inquiries
- ✓ Technical support
- ✓ General questions about our products or policies
📦 Order Inquiries
If you're contacting us about an existing order, please include:
- Your order number (found in your confirmation email)
- The email address used for your order
- A brief description of your question or concern
This helps us locate your order quickly and provide faster assistance!
🏢 Business Information
Business Name: Aurum Garden
Email: support@aurumgarden.com
Address: 44 Copthorne Road, Coventry, United Kingdom
⏰ Response Times
We're committed to providing excellent customer service:
- Email responses: Within 24-48 hours (business days)
- Order issues: Priority response within 24 hours
- Weekends/Holidays: Responses may be delayed, but we'll get back to you as soon as possible
❓ Before You Contact Us
You might find your answer faster by checking:
💡 We're Here to Help!
Your satisfaction is our top priority. Whether you have a question about a product, need help with an order, or just want to share feedback, we're here to listen and assist.
Thank you for choosing Aurum Garden. We look forward to hearing from you!
Please note: We never ask for your password or full credit card details via email. If you receive a suspicious email claiming to be from us, please forward it to support@aurumgarden.com for verification.