FAQ - Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about shopping at Aurum Garden. Can't find what you're looking for? Contact us at support@aurumgarden.com
📦 SHIPPING & DELIVERY
Q: How long does shipping take?
A: Standard shipping takes 15-30 business days. You'll receive a tracking number once your order ships, typically within 2-5 business days of placing your order.
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders to the United States.
Q: Do you ship internationally?
A: Currently, we only ship to addresses within the United States.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time. Visit our Order Tracking page for more information.
Q: What if my package is lost or damaged?
A: We're here to help! Contact us immediately at support@aurumgarden.com and we'll work to resolve the issue quickly.
💳 PAYMENT & PRICING
Q: What payment methods do you accept?
A: We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information. Learn more on our Secure Shopping page.
Q: What currency are your prices in?
A: All prices are displayed in USD (United States Dollars).
Q: Are there any hidden fees?
A: No! The price you see is the price you pay. Applicable taxes will be calculated at checkout.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Q: How do I return an item?
A: Contact us at support@aurumgarden.com with your order number and reason for return. We'll provide you with return instructions.
Q: Who pays for return shipping?
A: We cover the cost of return shipping for eligible returns.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Q: Can I exchange an item?
A: We don't offer direct exchanges. Please return the item for a refund and place a new order for the item you'd like instead.
📋 ORDERS & PRODUCTS
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placement. After that, the order may have already been processed. Contact us immediately at support@aurumgarden.com if you need to make changes.
Q: Do you restock sold-out items?
A: We do our best to restock popular items. Sign up for email notifications on product pages to be alerted when items are back in stock.
Q: Are your products authentic/genuine?
A: Yes! We only sell authentic, quality products. Every item is carefully selected and inspected before shipping.
Q: Do your products come with a warranty?
A: Warranty coverage varies by product. Check the product description for specific warranty information, or contact us for details.
👤 ACCOUNT & PRIVACY
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster checkout.
Q: How do you protect my personal information?
A: We take your privacy seriously. We use industry-standard security measures and never sell your information to third parties. Read our Privacy Policy for full details.
Q: How can I update my account information?
A: Log into your account and navigate to account settings to update your information.
📞 CUSTOMER SUPPORT
Q: How can I contact customer support?
A: Email us at support@aurumgarden.com. We aim to respond within 24-48 hours during business days.
Q: What are your customer service hours?
A: Our support team is available Monday through Friday. We respond to all inquiries within 24-48 hours.
Q: I have a question not listed here. What should I do?
A: Please contact us at support@aurumgarden.com! We're happy to help with any questions or concerns.
💡 STILL HAVE QUESTIONS?
We're here to help! Contact us at support@aurumgarden.com and our friendly customer support team will assist you.
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